Terms of Service
1. Who we are
These Terms of Service (“Terms”) are between you and Coalition Software Pty Ltd (“Coalition Software”, “we”, “us”), a private company registered in South Africa. We operate SkuBase, a product information management platform and API (“the Service”), accessible at skubase.co and the SkuBase portal.
2. The Service
SkuBase lets you (the merchant, wholesaler or distributor) centralise your product catalogue, price lists and stock, and distribute product data to your customers and integrations through our API. Your customers access your data with their own customer API keys that you issue and control.
3. Eligibility and accounts
- You must be at least 18 years old and use the Service in a business capacity.
- Portal user accounts are created by your organisation's administrators. You are responsible for keeping your password and multi-factor authentication secrets confidential.
- You are responsible for everything done through your accounts and API keys.
- Notify us immediately at [email protected] if you suspect unauthorised access.
4. Trial and subscriptions
- Free trial: every new subscription starts with a 14-day free trial. Payment details are required to start; your card is only charged when the trial ends, and you may cancel during the trial at no cost — see our Refund & Cancellation Policy.
- Billing: paid plans are billed monthly in advance through Paddle, our Merchant of Record. Paddle handles payment collection, invoicing and tax (including VAT/GST) on our behalf. Paddle's checkout terms apply to the payment itself.
- Renewal: subscriptions auto-renew each month until cancelled. Cancel any time from your Paddle receipt or by contacting us; you keep access until the end of the paid month.
- Price changes: we will give you at least 30 days' notice before any price increase takes effect at your next renewal.
5. Refunds
As our Merchant of Record, Paddle issues all refunds and decides eligibility. By default, a purchase is non-refundable; Paddle may refund at its discretion — typically only for requests made within 14 days of the charge — or where a statutory right applies. Requests go via the support link in your Paddle receipt, paddle.net, or [email protected]. Beyond that, fees for a paid month are non-refundable; you keep access until the end of that period. Full details, and how to cancel, are in our Refund & Cancellation Policy and Paddle's Refund Policy.
6. API keys and acceptable use
- Tenant API keys (
sk-tn-) and customer API keys (sk-sb-) are issued to you and remain under your control. Keep them secret; never publish them or embed them in client-side code. - You may not: use the Service for unlawful purposes; resell or redistribute the Service itself; attempt to circumvent rate limits or access controls; probe or attack the Service or other tenants; store malicious content; or use the Service to infringe anyone's rights.
- We may suspend access that breaches this clause, endangers the Service or other users, or is used for fraud.
7. Your data
- You own the product data, price lists and stock data you upload. We claim no ownership over it.
- You grant us the limited right to host, process and back up your data solely to provide the Service.
- We treat your data as confidential, protect it with the measures described in our Privacy Policy, and delete or return it on termination as described there.
- Where your data includes personal information of individuals, you are responsible for having a lawful basis to upload it and for your own privacy obligations; see the Data Processing Annex.
8. Availability and SLA
We target continuous availability. Subscribers on the Scale plan are covered by the monthly uptime commitment and service credits set out in our Service Level Agreement.
9. Suspension and termination
- You may stop using the Service and cancel at any time (Section 4).
- We may suspend or terminate your access for material breach of these Terms (with notice where practicable), non-payment, or where required by law.
- On termination we will delete your tenant data in accordance with the retention terms in our Privacy Policy. Export your data before cancelling.
10. Disclaimers
The Service is provided “as is” and “as available”. We disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Service will be uninterrupted or error-free, and these Terms do not limit any rights you have under South Africa's Consumer Protection Act that cannot be limited.
11. Limitation of liability
To the fullest extent permitted by law, our total liability arising from the Service is limited to the fees you paid us in the 1 month before the event giving rise to the claim. We are not liable for indirect, incidental or consequential loss, lost profits, or lost data, except where such limitation is prohibited by law.
12. Changes to these Terms
We may update these Terms. Material changes are announced at least 30 days in advance by email to your account's primary contact and by updating this page. Continuing to use the Service after the notice period ends means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of South Africa, and the South African courts have exclusive jurisdiction over disputes arising from them, without affecting either party's right to seek urgent interim relief in any competent court.
14. Contact
Questions about these Terms: [email protected].